OBJECTIVE:

EXPERIENCE:

4/2014 - Present

Industry: Automotive Sales and Repair Services

Sales and Lease

4/2013 - 7/2013

Satellite Installer

7/2008 - 8/2009

Industry: Other/Not Classified

Customer Field Technician (sc lottery tech)

*Upon Intralot being awarded Seven year contract with S.C Lottery and launching of its new Lottery Terminal (Lottery Machine), The Microlot, completed testing of all software and hardware before deployment. *Territory that included 189 S.C lottery retailers.*Performed the installation and maintenence of satellites and all lottery equipment to include; lottery machines, ticket scanners, printers and all network cabling.*With daily routes, delivered retailers terminal paper for lottery machines, all playslips (pick 3, pick 4, cash 5, megamatch 6 and powerball)*Handled work load via txt messages sent to cellphone from the helpdesk team where retailers would call in and report any issues/needs.*Operated and maintained company issued van, cellphn, laptop, gas card and all nesessary tools as well as inventory control of all tools and equipment.

6/2002 - 5/2003

Industry: Telecommunications Services

Assistant Store Manager

*Sold and Promoted Sprint PCS wireless products and services in a Retail environment.*Initiated and Evaluated rate plan and coverage analysis in order to place customer with the services best suited for their needs.*Completed ESN changes, billing issues and bill payments.*Executed the opening and closing of store, nightly cash deposits and opening of registers.

6/2001 - 12/2001

Industry: Telecommunications Services

Technical Support Technician

*Responsible for participating in the day-to-day operations of the 7X24 Ntwk Ops Control Center. *Provided proactive & reactive network surveillance, troubleshooting, coordination and restoration of service affecting or potentially service affecting network events / issues.Provided technical assistance to field maintenance personnel as well as, trouble tracking, coordination, notification, escalation and documentation to resolve events/issues, efficiently minimizing customer impact.

3/2001 - 6/2001

Industry: Telecommunications Services

Network Circuit Design Engineer

*Responsible for processing all customer service order requests for all Voice and Transport products.*Orders include, but not limited to: On-Net and Off-Net Transport, Switch Service orders, Dedicated facilities - both On-Net and Off-net, PIC/PTC, and TSR. In addition, the submittal of customers Directory Listing Information to all LEC's. *Initiated ASR/LSR through the Local Exchange Carriers provisioning systems.*Coordinated the ASR/LSR to completion. *Researched for LEC CABS, i.e. their invoices and correction of it, if it is necessary make dispute on them. *Identified port availability to support Transport orders.*Coordinated with Local Operations to ensure capacity for Network Orders. *Assigned CFA to DS1 and DS3 orders utilizing both internal and external (LEC, IXC) provisioning databases. *Created and issued Letter of Authorization (LOA) to LEC and IXC to stipulate that the external Carrier can utilize CFA. *Provided Firm Order Confirmation (FOC) for incoming Carrier orders. *Monitored, tracked and coordinated all Service and Transport orders to ensure timely/accurate service activation. The coordination to involve internal provisioning personnel, Centralized Order Entry, field operations, as well as external LEC and IXC companies. .

9/2000 - 3/2001

Industry: Telecommunications Services

Retail Sales Associate

*Presented and Sold all Suncom wireless products and services.*Initiated Rate plan and Coverage analysis in order to fulfil customer needs and requests.*Obtained and exceeded weekly and monthly sales quota's.*Assisted customers with billing questions, bill payments, ESN changes as well as performed minor technical shooting .

3/2000 - 10/2000

Industry: Telecommunications Services

Network Circuit Design Engineer

*Responsible for processing all customer service order requests for all Voice and Transport products.*Orders include, but not limited to: On-Net and Off-Net Transport, Switch Service orders, Dedicated facilities - both On-Net and Off-net, PIC/PTC, and TSR. In addition, the submittal of customers Directory Listing Information to all LEC's. *Initiated ASR/LSR through the Local Exchange Carriers provisioning systems.*Coordinated the ASR/LSR to completion. *Researched for LEC CABS, i.e. their invoices and correction of it, if it is necessary make dispute on them. *Identified port availability to support Transport orders.*Coordinated with Local Operations to ensure capacity for Network Orders. *Assigned CFA to DS1 and DS3 orders utilizing both internal and external (LEC, IXC) provisioning databases. *Created and issued Letter of Authorization (LOA) to LEC and IXC to stipulate that the external Carrier can utilize CFA. *Provided Firm Order Confirmation (FOC) for incoming Carrier orders. *Monitored, tracked and coordinated all Service and Transport orders to ensure timely/accurate service activation. The coordination to involve internal provisioning personnel, Centralized Order Entry, field operations, as well as external LEC and IXC companies.

EDUCATION:

8/1992 - 6/1993

Some College Coursework Completed

CERTIFICATION:

5/2013

8/2008